Frequently Asked Questions

VMA Psych is located at 5409 Eglinton Ave. W Suite 105, Etobicoke, ON M9C 5K6. We are open Monday to Saturday, offering a comprehensive suite of psychological assessments and mental health treatments for individuals, families, and children.

You can expect a response from VMA Psych within 24 hours after submitting your contact form, excluding Sundays.

For scheduling changes, a full 48 hours' notice is required. Adjustments within this time frame can be made via your Owl Portal. Changes within 48 hours are subject to a cancellation fee, ensuring fairness to therapists and clients. Contact our Admin Team at (416) 519-9140 or info@vmapsyh.com for support.

Connect with our Billing Coordinator at VMA Psych to optimize your private insurance coverage. Note that the College of Psychologists is not covered by OHIP and cannot directly bill insurance providers.

Upon booking, you'll receive intake, consent, and insurance forms. Psychoeducational assessments take approximately 4 hours, split into two sessions, while other assessments average 2 hours. Licensed psychologists, psychological associates, and trained psychometrists ensure a cohesive and comprehensive diagnosis.

You can expect to receive your assessment results from VMA Psych within two to three weeks after completing the testing. We pride ourselves on providing timely and comprehensive psychological services.

Recognizing the importance of clear communication, we offer psychologist-led meetings with your child’s school, providing insights, recommendations, and accommodations guidance. We are also available for IEP meetings.

VMA Psych is proud to offer services in English, Spanish, Punjabi, and Hindi, ensuring accessibility and inclusivity for all.

Yes, we offer virtual appointments through our secure portal hosted by Owl Practice. Owl Practice provides mental health professionals with a secure ecosystem to host sessions and connect with patients. All sessions and communications are confidential, adhering to the regulation and supervision standards of the College of Psychologists of Ontario.

We accept all private insurance that covers mental health services, including providers like Manulife, Sunlife, Canada Life, and more. To ensure coverage, it's helpful to contact your insurance provider and inquire about the psychological services they cover, the hourly maximum they will pay, and who is covered in your family. Please note that we do not do direct billing or work with OHIP.

At VMA Psych, we prioritize your confidentiality by adhering to the College of Psychologists and Behaviour Analysts of Ontario (CPBAO) and Ontario’s Personal Health Information Protection Act (PHIPA). Physical files are securely stored, digital records are encrypted and password-protected, and communications are conducted through secure platforms. Before starting services, clients review and sign a confidentiality agreement detailing how information is protected and when disclosure may be required by law. More information on Ontario’s Personal Health Information Protection Act (PHIPA) can be found here: https://www.ontario.ca/laws/statute/04p03 More information on the College of Psychologists and Behaviour Analysts of Ontario (CPBAO) confidentiality regulations can be found here: https://cpbao.ca/cpo_resources/policy-i-5